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Know Where You Stand with sweepstars

These pages cover the rules that govern your account, your data, and how we operate across eligible US states. Availability depends on state law, so check your state before opening an account.

Terms of UsePrivacy PolicyState EligibilityAccount RulesCookie Policy
sweepstars Know Where You Stand with sweepstars
YOUR DATA AND ACCOUNT

How We Handle Your Information and Security

Your account data doesn't leave sweepstars without a reason tied to legal compliance, fraud prevention, or a service you've requested. Here's how the four main areas work in practice, from the moment you register to the point you request a data copy or close your account.

Data Retention

We keep transactional and identity records for as long as state law requires. After that window closes, records are purged. You can request your data file at any time through the Privacy section of your account settings.

Cookie Handling

Our site uses functional cookies to keep you logged in across sessions and analytics cookies to improve page performance. You can adjust cookie preferences from the banner that appears on your first visit or in your browser settings.

Account Security

Every login on mobile or desktop uses an OTP confirmation to your registered number. If your device changes or a new browser is detected, we prompt re-verification before any withdrawal can proceed.

Data Change Requests

To update or correct personal data tied to your account — name, address, payment details — contact support with your ID. Changes to payment rails like PayPal or Venmo follow a 24-hour review before they activate.

REACH OUR TEAM

Contact Us About a Legal or Policy Question

If a terms clause isn't clear, you have a question about your account data, or you need to flag something about how your state's rules apply to your situation, our support team can route your message to the right place. Use live chat for fast responses, or send a detailed email if your question needs documentation.

Live Chat Open the chat widget from your account dashboard. A support agent can clarify terms, explain eligibility status, or escalate your query to our compliance team.
Email Support Send detailed legal or privacy questions to our support address. Include your account email so we can locate your records and respond accurately.
Account Help Center Our help center covers terms definitions, data request steps, and state eligibility FAQs. Search by keyword or browse the policy section for answers.

What Players in Eligible States Ask Most

These are the legal and policy questions we hear from accounts in Houston, Phoenix, and across every eligible state. If your question isn't here, live chat gets you to the right answer fast.

Yes. Access to real-money features depends entirely on your state's current laws. We check your location at login and display eligibility status in your account dashboard before you deposit.

Go to the Privacy section in your account settings and submit a data request. We process it within the timeframe required by applicable law and send it to your registered email address.

We will email you at your registered address with a clear timeline and the steps to withdraw your remaining funds through PayPal or Venmo before the account is restricted.

Yes, through the Payment section of your account. Updated details go through a 24-hour review period, and you will receive a confirmation message once the new payment rail is active.

Identity verification is required under applicable US regulations before any payout is processed. Uploading a valid photo ID confirms your account is in your name and protects against unauthorized withdrawals.

Use the cookie preference banner on your first visit or adjust settings in your browser. Functional cookies that keep your session active cannot be disabled without affecting your account login.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.